CarMax has better inventory (most of the time) and you can test drive in person beforehand.
#CARVANA DELIVERY STATUS CONFIRMED ANDROID#
CarMax has a better web search (and Android app) than Carvana.Reasons why CarMax beat Carvana during my car purchase experience.So take this with however big a grain of salt you feel necessary, I have good and bad things to say about both places. This will not be an apples-to-apples comparison because of course I’m not some giant review site with dozens or hundreds of data points to compare, I’m just a guy who tried to purchase basically the same car from two different places, and because of the bad experiences of the first time, I tried to make things simpler during the second one. So here is my (unsorted) list of reasons of why I ended up using and enjoying my CarMax experience far more than Carvana this time around, and a few things CarMax could do to improve.
#CARVANA DELIVERY STATUS CONFIRMED LICENSE#
My new (to me) 2020 Kia Soul with CarMax license plate holder proudly displaying its origin In the end, I did indeed purchase my car through CarMax, and I felt strongly enough about how good the experience was to write up an article about it. Since CarMax offers a 30 day return (versus some dealerships which offer as little as 2-3 days) I felt I had plenty of time to decide if there was some deal breaker with the car I bought. I am not the kind of person who buys cars based on feel, it’s entirely about features and price, and as I had rented a Soul a few years back, I knew I could purchase one without needing to sit in it beforehand. Since I was still interested in getting a like-new Kia Soul but did not want to spend a lot of time in person at a dealership, I searched around and found out CarMax also offered a touchless buying experience. Unfortunately just 1 year later, due either to staff turnover, trying to expand too quickly due to increasing online sales demand, or just being a victim of their own success generally, my experience trying to buy from Carvana in summer of 2021 was nothing short of awful. My experience of buying from CarMax without ever visiting the dealership, and where they have room to improveĪs you know from my previous post, I had a really great time buying a car in 2020 from Carvana just as the pandemic started.
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